FAQs

YES! It's what we really love and specialize in. Send us your inspiration photos or a description of the piece you'd like to create and we can get something to you in 3-4 weeks.

Our typical lead time is 3-4 weeks.

Lead times for rush orders are typically 2-3 weeks.

Emergency orders can be accommodated in less than 2 weeks. For these emergency orders, please contact Yelena and Boris and cc Customer Service.

Please include "Rush" in the subject line of your email to our customer service team!

Please reach out to our bookkeeper, at accounting@myclassique.com

The prices on our tags as well as on our website are listed at 2.5 key. From there, you can calculate the adjustments for metal variation using the chart below.

You can rest assured that the tag price will remain the same regardless of any changes to:

• metal color
• center stone size
• center stone shape

Best of all.... No model fees. Ever.

Customization costs can be added to the wholesale cost. Some customizations we can do include:

• Nickel free +$100
• Two tone (14K & 18K) +$80
• Two tone (14K & 18K) w/ Plat +$100
• Milgrain +$75
• Hand Engraving (design) +$125
• Inside Shank Engraving - free!
• Add/Remove Thin Halo (1.1mm - 1.3mm) +/-$375
• Add/Remove Medium Halo (1.4mm - 1.6mm) +/-$425
• Add/Remove Large Halo (~2mm) +/- $595
• Hidden Halo +$250
• Setting centers - free!

& many more. Contact our team to get an accurate quote for your customized piece.

Any piece you buy from us can be exchanged in the future for a sale that is of greater value ($1+) as long as the original piece is in decent condition.

• 80% credit for any mounting

• 80% credit for any regular band

• 100% credit for any eternity band

YES! There is no time limit on manufacturer issues. We stand by our products 100% for life.

Click here to access our order tracking widget on our website! If this is your first time using it you'll need to create an account using:
 

• your email address


• your zip code


• any open order # you have

Once you're logged in to our order tracking widget and your order has moved to the shipped status, your tracking number will be displayed here!

You can sign up for notifications to your email or text message via our tracking widget

Spiffs are paid based on the style of the ring and metal type and submitted within 1 month of quarter end. Learn more on our page here.

YES! You can access all our photos via our Dropbox. Contact lorraine@myclassique.com for access!

Please reach out to lorraine@myclassique.com for help!

Reach out to Lorraine, our Digital & Social Media Manager at lorraine@myclassique.com for marketing materials such as: 

• Duratrans
• Brochures
• Catalogs
• Lookbooks
• High-Res Images
• Website Banners
• Social Media Posts
• more!

Additional design work can also be accommodated upon request!

Our social media is kept updated with announcements, updates, and alerts for retailers and prospective customers alike @classiquecreationsnyc. If you feature Classique Creations on your feed/story, be sure to tag us and we'll add the post to our As Seen On Highlight! Any prospective customers browsing our account will be able to see your account and location for purchasing.